Pricing
You pay a share of what is recovered. Nothing else.
The commercial model is a contingency. There is no fee to look, no fee to file, and no fee on a finding the supplier will not credit. The client risks nothing but the paper they already have.
| Item | Charge | Basis |
|---|---|---|
| Running an audit | Nothing | The free historical audit and every subsequent audit run before a finding is filed. |
| Set-up, integration or licence | Nothing | There is no platform to adopt. Engagement starts with documents you already hold. |
| Fee on verified recoveries | 45% | A contingency on the amount the supplier actually credits or refunds. |
| Findings the supplier rejects | Nothing | A rejected finding is not a recovery. It is not charged for, in whole or in part. |
| Filing and collection | Included | Preparing the claim pack and pursuing it to a credit is part of the engagement, not a separate line. |
| Retainer or minimum | None | No retainer, no minimum term and no cap. If nothing is recovered, nothing is due. |
The fee is a contingency on recoveries. Every other line in the table costs nothing.
What counts as a recovery
- A refund paid by the supplier.
- A credit note the client can apply against future invoices.
- An invoice the supplier withdraws.
- Not a recovery: a finding in dispute, a finding rejected, or an internal estimate our own team produced.
How the fee is raised
Fees are invoiced after the corresponding recovery is credited to the client, and each invoice states the recovery it is computed on and the share taken — so it can be re-derived from its own face. On request, the fee can be collected by bank debit through Stripe when the recovery lands; the client is charged for neither method.
We never hold the recovery itself. It is credited by the supplier to the airline, and our invoice follows it.
The rate recorded in an acceptance is the rate that applies to that engagement, and the full terms are published at engagement terms. Read them before you accept them — they are short, and they are the document that governs the work.